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Frequently
Asked
Questions
• How do
I change my account password or individual passwords?
• How does the alarm signal get to the central
station?
• What will happen when my alarm goes off?
• Will my
security system have 24-hour monitoring?
• How do I
change my arm/disarm codes or add new ones?
• Can
National Security Systems change my arm/disarm codes?
• What is the
procedure for canceling my account?
• My alarm is
going off and I can't get it to stop? What do I do?
• I don't
have a user's manual, how do I get one?
• I set off
my alarm and nobody from central station called me! Why?
• Why does
my telephone go dead when the alarm goes off?
• I know
that I should test my alarm system regularly, how do I?
• Will I get
charged for a false alarm?
• What do
the "STAY" and "AWAY" features on my keypad mean?
• What is the difference between the Master
Code and User Code?
• What preprinted
forms are available?
• What is
the difference between an arm/disarm code and password?
• How do I
change or add instructions for my alarm system?
• What is
the difference in the authority levels for arm/disarm codes?
• I have and
older Radionics Omegalarm, can I get repaired parts for it?
• How do I
change my emergency phone numbers?
How do I change my account password or individual
passwords?
If you have
already have a valid password and simply want to change it you
can use our Change account password or passwords form
and fax it to (714) 547-1040 and your request will be completed. Faxes received before 3:00 PM
pacific time will be input the same day, faxes received after 3:00 PM
pacific time will be input the next business day. Top
How does the alarm signal to the central station?
Alarm
panels send signals into the central station via the telephone line, so it
is important to understand that if you disconnect your telephone line, you
also disable your alarm system! Alarm signals can also be sent via a backup
radio system (depending on your location) or over a different telephone
line or cellular connection as a backup to the primary telephone line
please call National
Security Systems for
details if you would like this added service (800) 547-1999.
Top
What will happen when my alarm goes off?
Typically, if
it's a burglar alarm, the central station dispatcher will call the premises
first. If someone answers at the premises, the dispatcher will request a
password. If a valid password is provided, the dispatcher will simply ask
if everything is okay. If nobody answers, or if someone answers who cannot
provide a valid password, the dispatcher will then dispatch the police. In
this instance, the dispatcher will also notify the responsible party (RP)
contact on the alarm account's "RP list." This is a typical response; the
actual response to an alarm depends on a number of factors, including the
individual account holder's wishes, and the local city laws. To find out
how your individual alarm will be handed, call the central station at (800)
664-1295. To make changes in the way your account is handled see how do I
change or add instructions for my alarm system? Top
Will my security system have 24-hour monitoring?
National
Security Systems’ central station is professionally staffed 24 hours a day, 7 days
a week, 365 days a year. Top
How do I change my keypad arm/disarm codes or add
new ones?
Procedures for changing your arm/disarm codes or adding
new ones are contained in your user's manual. If you are having difficulty
changing or adding arm/disarm codes, our Service Department can assist you.
If you can not find you user guide you can find a copy of it on our support
page.
Top
Can National Security
Systems add, delete or change my arm/disarm codes?
Yes, in most
cases National Security Systems can add, delete, or change your arm/disarm
codes remotely over the phone line, the cost for this service is a minimum
$15.00 per call. The $15.00 minimum charge covers up to fifteen minutes of
programming, which is more than enough time for a single code change or for
a small database of codes, for large databases please call our remote
programming department for a quote. To add, delete, or change codes you can
use our, add, delete, or change arm/disarm codes form
and fax it to
(714) 547-1040 and your request will be completed. Faxes received before
3:00 PM pacific time will be input the same day, faxes received after 3:00
PM pacific time will be input the next business day. Top
What is the procedure for canceling my account?
All request for cancellation
must in writing and arrangements must be made to have the alarm panel
physically disabled or removed (for leased systems). National Security
Systems Inc cannot stop billing you until the panel is
physically disabled or removed, because it will continue to send signals to
the central station. If you have leased a backup radio unit from National
Security Systems Inc, you must also make arrangements to return that to us
as well. Customers still under contract must complete there
contract obligations before canceling the service, please reference the
National Security Systems Inc sales/lease agreement for complete details. Top
My alarm is going off and I can't get it to stop?
What do I do?
Usually, simply
entering your keypad code will get it to stop (you may have to enter it
more than once) if that doesn't work you may need service on your system.
If your alarm is going off don’t forget to call the central station
(800) 664-1295 so the police will not be dispatched to your location. Your
alarm panel owner's manual will have the exact procedures. If you don't have
an owner's manual, you can find a copy of it on our support
page.
Top
I don't have a user's manual, how do I get one?
Please
visit our support
page. Top
I set off my alarm and nobody from central station
called me! Why?
If you
accidentally set your alarm system off, but immediately silenced it by
entering your keypad code, you may simply have caught it before it could
dial out to the central station. If it went off for some time and you
didn't get a call from the central station, there may be a problem with
your alarm system. Call the central station and ask them to check the alarm
history on your account and, if necessary, call our service department at
(800) 457-1999 to arrange for a service call. Top
Why does my telephone go dead when the alarm goes
off?
Alarm systems
use the telephone system to transmit signals to the central station. Most
panels have something called "line-seizure" built into them,
which means that the alarm panel grabs the telephone line to report the
alarm and, until it is finished, the telephone line is unavailable for
telephone calls. Top
I know that I should test my alarm system
regularly, how do I?
Most
alarm systems have a simple way that they can be tested; your alarm systems
user guide will have the exact procedures. Don’t forget to call the
central station at (800) 664-1295 and place your system on test before
testing and make sure you have your password code ready when you call. Top
Will I get charged for a false alarm?
False alarms
cost everyone money! A faulty alarm panel or the careless use of an alarm
system can lead to false alarms, and cities are growing increasingly strict
concerning the number of false alarms they will respond to before fining an
alarm panel owner. Every municipality has its own rules regarding fines for
false alarms. It's wise to check with your local city hall for the rules
governing your area. It's also wise to ensure that you keep your alarm
system in good working condition and that you know how to use it properly,
this will help to greatly reduce the possibility of false alarms. Top
What do the "STAY" and "AWAY"
features on my keypad mean?
Activating
the "STAY" feature arms only the perimeter zones of your home.
Zones, in most cases, can be assigned as either perimeter or interior
zones. Once the "STAY" feature has been activated, one can stay
inside the home and move around without the risk of setting off the alarm
system. Only the perimeter doors and windows will be armed, so if someone
breaks into the house through a perimeter door or window, the alarm will be
set off.
The "AWAY" feature is a way of arming your complete alarm system,
the exit delay will count down for 30 seconds to give you time to leave
before the system arms. Interior and exterior zones will be activated when
using the "AWAY" feature. Top
What is the difference
between the Master Code and User Code?
The master code and user code is a feature of the 2000 series alarm system. The Master Code is usually the homeowner or
business owner's code. This code, in addition to allowing an individual to
arm or disarm a system, allows access to entry level programming, such as
changing the clock, date, time and adding or deleting user codes. The User
Code is a code most often given to the alarm panel owner's children,
relatives, caretakers, employees, etc. This level of access is used
primarily to turn the system on and off. Check with your alarm systems user
guide for the exact functions that each level will allow. Top
What is the difference between an arm/disarm code
and password?
Your arm/disarm code is the 4 to 6
digit code that you enter into your system's keypad to arm and
disarm (turn on/off) your alarm system. Your password is a word or number
that you use to identify yourself to the central station in the case of a
false alarm. If you accidentally set off your alarm, the central station
dispatcher will ask you for your password. If you don't have one, or if you
provide an incorrect one, the authorities will be dispatched. You will also
need a password to make changes to your account. Top
How do I change or add instructions for my alarm
system?
Going on
vacation and want a temporary note placed on your account so we will
dispatch first before calling your house? Want us to call the emergency
notification list before we dispatch? If you have a valid password code no
problem just use our add temporary or permanent note form
and fax it to (714) 547-1040 and your request will be completed. Faxes received before 3:00 PM
pacific time will be input the same day, faxes received after 3:00 PM pacific
time will be input the next business day. Top
What is the difference in
the authority levels for arm/disarm codes?
Most systems
installed by National Security Systems that use authority levels have two
authority levels minimum (authority level one and authority level two). A
code that is assigned with authority level one is usually the homeowner or
business owner's code. This level, in addition to allowing an individual to
arm or disarm a system, allows access to entry level programming, such as
changing the clock, date, time and adding or deleting user codes. A code
that is assigned with authority level two is a code most often given to the
alarm panel owner's children, relatives, caretakers, employees, etc. This
level of access is used primarily to turn the system on and off. Some
systems allow you to assign individual authority levels for the individual
areas of your security system. Check with your alarm systems user guide for
the exact functions that each level will allow and to see if you can add
additional levels if needed. Top
I Have and older Radionics Omegalarm, can I get
repaired parts for it?
If you
have a Radionics security system that is an Omegalarm D8112, D6112 or D4112
see our Omegalarm
support page. Top
How do I change my emergency phone numbers?
If you have
already have a valid password and simply want to change it or the emergency
phone numbers on your account, you can use our Change Emergency Contact information form
and fax it to (714) 547-1040 and your request will be completed. Faxes received before 3:00 PM
pacific time will be input the same day, faxes received after 3:00 PM
pacific time will be input the next business day. Top
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