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Frequently
Asked
Questions
•
How do I change my account password
or individual passwords?
• How does the alarm signal get to the central station?
• What
will happen when my alarm goes off?
• Will my security system
have 24-hour monitoring?
• How do I change my
arm/disarm codes or add new ones?
• Can National Security
Systems change my arm/disarm codes?
• What is the procedure
for canceling my account?
• My alarm is going off
and I can't get it to stop? What do I do?
• I don't have a user's
manual, how do I get one?
• I set off my alarm and
nobody from central station called me! Why?
• Why does my telephone go
dead when the alarm goes off?
• I know that I should
test my alarm system regularly, how do I?
• Will I get charged for
a false alarm?
• What do the
"STAY" and "AWAY" features on my keypad mean?
•
What is the
difference between the Master Code and User Code?
• What preprinted forms
are available?
• What is the difference
between an arm/disarm code and password?
• How do I change or add
instructions for my alarm system?
• What is the difference
in the authority levels for arm/disarm codes?
• I have and older
Radionics Omegalarm, can I get repaired parts for it?
• How do I change my
emergency phone numbers?
How do I change my account password or individual
passwords?
If you have already have a valid password and simply want to change it you can use
our Change account password or passwords form and fax it
to (714) 547-1040 and your request will be completed. Faxes received before 3:00 PM pacific
time will be input the same day, faxes received after 3:00 PM pacific time
will be input the next business day. Top
How does the alarm signal to the central station?
Alarm panels send
signals into the central station via the telephone line, so it is important
to understand that if you disconnect your telephone line, you also disable
your alarm system! Alarm signals can also be sent via a backup radio system
(depending on your location) or over a different telephone line or cellular
connection as a backup to the primary telephone line please call National Security
Systems for
details if you would like this added service (800) 547-1999.
Top
What will happen when my alarm goes off?
Typically, if it's a
burglar alarm, the central station dispatcher will call the premises first.
If someone answers at the premises, the dispatcher will request a password.
If a valid password is provided, the dispatcher will simply ask if
everything is okay. If nobody answers, or if someone answers who cannot
provide a valid password, the dispatcher will then dispatch the police. In
this instance, the dispatcher will also notify the responsible party (RP)
contact on the alarm account's "RP list." This is a typical response; the
actual response to an alarm depends on a number of factors, including the
individual account holder's wishes, and the local city laws. To find out
how your individual alarm will be handed, call the central station at (800)
664-1295. To make changes in the way your account is handled see how do I
change or add instructions for my alarm system? Top
Will my security system have 24-hour monitoring?
National Security
Systems’ central station is professionally staffed 24 hours a day, 7 days
a week, 365 days a year. Top
How do I change my keypad arm/disarm codes or add
new ones?
Procedures for changing your arm/disarm codes or adding
new ones are contained in your user's manual. If you are having difficulty
changing or adding arm/disarm codes, our Service Department can assist you.
If you can not find you user guide you can find a copy of it on our support
page.
Top
Can National
Security Systems add, delete or change my arm/disarm codes?
Yes, in most cases National Security Systems can add,
delete, or change your arm/disarm codes remotely over the phone line, the
cost for this service is a minimum $15.00 per call. The $15.00 minimum
charge covers up to fifteen minutes of programming, which is more than
enough time for a single code change or for a small database of codes, for
large databases please call our remote programming department for a quote.
To add, delete, or change codes you can use our, add, delete, or change arm/disarm codes form and fax it to (714) 547-1040 and
your request will be completed. Faxes received before 3:00 PM pacific time
will be input the same day, faxes received after 3:00 PM pacific time will
be input the next business day. Top
What is the procedure for canceling my account?
All request for
cancellation must in writing and arrangements must be made to have the alarm
panel physically disabled or removed (for leased systems). National Security
Systems Inc cannot stop billing you until the panel is
physically disabled or removed, because it will continue to send signals to
the central station. If you have leased a backup radio unit from National
Security Systems Inc, you must also make arrangements to return that to us
as well. Customers still under contract must complete there contract
obligations before canceling the service, please reference the National
Security Systems Inc sales/lease agreement for complete details. Top
My alarm is going off and I can't get it to stop?
What do I do?
Usually, simply entering
your keypad code will get it to stop (you may have to enter it more than once)
if that doesn't work you may need service on your system. If your alarm is
going off don’t forget to call the central station (800) 664-1295 so
the police will not be dispatched to your location. Your alarm panel
owner's manual will have the exact procedures. If you don't have an owner's
manual, you can find a copy of it on our support
page. Top
I don't have a user's manual, how do I get one?
Please visit our support
page. Top
I set off my alarm and nobody from central station
called me! Why?
If you accidentally set your
alarm system off, but immediately silenced it by entering your keypad code,
you may simply have caught it before it could dial out to the central
station. If it went off for some time and you didn't get a call from the
central station, there may be a problem with your alarm system. Call the
central station and ask them to check the alarm history on your account
and, if necessary, call our service department at (800) 457-1999 to arrange
for a service call. Top
Why does my telephone go dead when the alarm goes
off?
Alarm systems use the
telephone system to transmit signals to the central station. Most panels
have something called "line-seizure" built into them, which means
that the alarm panel grabs the telephone line to report the alarm and,
until it is finished, the telephone line is unavailable for telephone
calls. Top
I know that I should test my alarm system
regularly, how do I?
Most alarm systems
have a simple way that they can be tested; your alarm systems user guide
will have the exact procedures. Don’t forget to call the central
station at (800) 664-1295 and place your system on test before testing and
make sure you have your password code ready when you call. Top
Will I get charged for a false alarm?
False alarms cost everyone
money! A faulty alarm panel or the careless use of an alarm system can lead
to false alarms, and cities are growing increasingly strict concerning the
number of false alarms they will respond to before fining an alarm panel
owner. Every municipality has its own rules regarding fines for false
alarms. It's wise to check with your local city hall for the rules
governing your area. It's also wise to ensure that you keep your alarm
system in good working condition and that you know how to use it properly,
this will help to greatly reduce the possibility of false alarms. Top
What do the "STAY" and "AWAY"
features on my keypad mean?
Activating the
"STAY" feature arms only the perimeter zones of your home. Zones,
in most cases, can be assigned as either perimeter or interior zones. Once
the "STAY" feature has been activated, one can stay inside the
home and move around without the risk of setting off the alarm system. Only
the perimeter doors and windows will be armed, so if someone breaks into
the house through a perimeter door or window, the alarm will be set off.
The "AWAY" feature is a way of arming your complete alarm system,
the exit delay will count down for 30 seconds to give you time to leave
before the system arms. Interior and exterior zones will be activated when
using the "AWAY" feature. Top
What is the
difference between the Master Code and User Code?
The master code and user
code is a feature of the 2000 series alarm system. The Master Code is
usually the homeowner or business owner's code. This code, in addition to
allowing an individual to arm or disarm a system, allows access to entry
level programming, such as changing the clock, date, time and adding or
deleting user codes. The User Code is a code most often given to the alarm
panel owner's children, relatives, caretakers, employees, etc. This level
of access is used primarily to turn the system on and off. Check with your
alarm systems user guide for the exact functions that each level will
allow. Top
What is the difference between an arm/disarm code
and password?
Your arm/disarm code is the 4 to 6 digit code that you enter into your system's keypad to
arm and disarm (turn on/off) your alarm system. Your password is a word or
number that you use to identify yourself to the central station in the case
of a false alarm. If you accidentally set off your alarm, the central
station dispatcher will ask you for your password. If you don't have one,
or if you provide an incorrect one, the authorities will be dispatched. You
will also need a password to make changes to your account. Top
How do I change or add instructions for my alarm
system?
Going on vacation and want a
temporary note placed on your account so we will dispatch first before
calling your house? Want us to call the emergency notification list before
we dispatch? If you have a valid password code no problem just use our add temporary or permanent note form and fax it to (714) 547-1040
and your request will be completed. Faxes
received before 3:00 PM pacific time will be input the same day, faxes
received after 3:00 PM pacific time will be input the next business day. Top
What is the
difference in the authority levels for arm/disarm codes?
Most
systems installed by National Security Systems that use authority levels
have two authority levels minimum (authority level one and authority level
two). A code that is assigned with authority level one is usually the
homeowner or business owner's code. This level, in addition to allowing an
individual to arm or disarm a system, allows access to entry level programming,
such as changing the clock, date, time and adding or deleting user codes. A
code that is assigned with authority level two is a code most often given
to the alarm panel owner's children, relatives, caretakers, employees, etc.
This level of access is used primarily to turn the system on and off. Some
systems allow you to assign individual authority levels for the individual
areas of your security system. Check with your alarm systems user guide for
the exact functions that each level will allow and to see if you can add
additional levels if needed. Top
I Have and older Radionics Omegalarm, can I get
repaired parts for it?
If you have a
Radionics security system that is an Omegalarm D8112, D6112 or D4112 see
our Omegalarm support page. Top
How do I change my emergency phone numbers?
If you have already have a valid
password and simply want to change it or the emergency phone numbers on
your account, you can use our Change Emergency Contact information form and fax it
to (714) 547-1040 and your request will be completed. Faxes received before 3:00 PM pacific
time will be input the same day, faxes received after 3:00 PM pacific time
will be input the next business day. Top
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